Refund and Cancellation Policy

Before you purchase

Review the plan, price, billing interval, usage allowances and renewal terms shown at checkout. A free workspace does not itself charge a payment method. Paid checkout is available only when the payment provider is configured. We do not promise a refund window or money-back guarantee that has not been displayed with your purchase.

Canceling a subscription

Use the billing portal in your workspace when available. If you cannot access it, email support@riffi.com from the account email with your cancellation request. Cancellation stops future renewal according to your subscription’s billing terms. Review the confirmation for the effective date and access period. Deleting content, disconnecting accounts or requesting account deletion does not automatically cancel billing.

Refund requests

Email support@riffi.com with the account email, invoice identifier, charge date and reason for the request. We review duplicate charges, billing mistakes, unauthorized charges and other requests based on the purchase terms and applicable law. An unused allowance does not automatically create a refund entitlement. Any approved refund is returned through the original payment provider where possible, subject to its processing times.

Your mandatory consumer rights take precedence over this policy. We do not exclude refunds, withdrawal rights or other remedies that applicable law requires. No fixed response or refund processing time is guaranteed.

Billing problems

If a payment looks unfamiliar, contact support@riffi.com promptly. Include only the information needed to locate the charge. Never email a full card number, security code, password or access token.