Support & Contact
Last updated: October 2, 2026
A little help from the people behind your brand’s buddy.
Contact Riffi
For account, content, publishing, billing, privacy or security assistance, email support@riffi.com. This is the contact address for all Riffi policies. Support is handled by email; we do not currently promise 24/7 coverage or a fixed response time.
Help us find the issue
Include your account email, business name, what you were trying to do, the error shown and the approximate time with timezone. For publishing issues, include the platform and relevant job or post identifier. Screenshots can help; hide confidential content before sending. Never send passwords, full payment card details, API keys or social access tokens.
Sign-in and account help
Use email and password on the sign-in page. Google sign-in becomes available when configured. Existing password users can link a matching Google account from Profile after signing in. Password reset and verification emails depend on email delivery being enabled. If a link does not arrive or the feature is unavailable, contact support@riffi.com.
Brand imports and content
Start with a public website or product URL. Some websites block automated access or do not expose all brand assets. You can review imported details, correct branding and add missing assets manually. Check generated captions, imagery and product claims before posting. Video generation depends on an enabled video provider.
Scheduling and publishing help
Check the selected accounts, connection status, final slide export, timezone and TikTok privacy options. The calendar confirms publication using platform results. A job can succeed for some accounts and fail for others. If a submission is uncertain, check the social platform before retrying to avoid a duplicate. Disconnect and reconnect an expired or revoked account if needed.
Billing, privacy and security
Manage subscriptions through the billing portal when enabled, or contact support@riffi.com for assistance. Send data access, correction or deletion requests from your account email. For a suspected security issue, include a clear description and affected feature, but avoid accessing another person’s data or sending secrets.
Contact
Questions about this page? Email support@riffi.com.